This policy applies to every CORE Automation service: online shop (CORE Store) packages, AI balance, custom websites and software, VPS servers, IP number and SMS services, monthly maintenance, hosting and domains. Please read it in full before you pay. By paying, you confirm that you have read and accepted it.
In short
- Amounts paid are not refundable.
- That is because most services can be tried free before you pay, and every package’s price, contents and period are made clear before payment.
- If you pay twice or pay too much by mistake, the extra is paid back (see below).
Why there are no refunds
We want you to pay only when you are sure. That is why:
- Free trial: most of our services, including the online shop, can be used free for a set period before you pay. No card or payment is needed for the trial.
- Clear information: every package’s price, contents, period and any setup fee are shown on the website, in the app or in your quote before you pay.
- Ask first: if anything is unclear, ask us on WhatsApp, by phone or by email before paying.
So no money is refunded because of a change of mind, because a service was not used, or because it was stopped partway through a paid period.
Payments that are not refundable
- Online shop (CORE Store) packages: closing a shop before the period ends does not refund the remaining days.
- AI balance top-ups: unused balance is not paid out as money; it stays with your shop.
- Setup fees (for example for an IP number or the SMS service): the setup work starts right after payment.
- Advances and instalments for custom websites or software: time and work are committed once work starts.
- Monthly maintenance, VPS servers, hosting and domain renewals: servers and domains are bought from other providers, so they cannot be returned once bought.
When money is paid back or adjusted
These are corrections of mistakes, not refunds. The extra amount is yours if:
- The same bill was paid twice.
- More than the bill was sent.
- Money left your account but did not reach us because of a technical problem.
- For a reason on our side, a paid service could not be started at all.
Tell us within 7 days of the payment, with the transaction ID (TrxID), the number it was sent from and the date. Once verified, the money is returned within 7 to 10 working days through the same method you paid with, or, if you prefer, adjusted against your next bill. If an online gateway such as bKash or Nagad takes money for a payment that did not complete, that provider usually returns it under its own rules; we will help if needed.
Payment policy
- All prices are in Bangladeshi Taka (৳).
- You can pay by bKash, Nagad, Rocket, bank or an online payment gateway, whichever is shown on the website, in the app or on your invoice. Only send money to the number or account shown there.
- When you send money and submit the transaction ID (TrxID), the CORE team verifies it and starts the service, usually within a few hours. Payments through an online gateway take effect at once.
- Nothing is charged automatically when a free trial ends. Choose a package and pay to keep the service running; otherwise it stops.
- The due date of a monthly bill is on the invoice. Server, hosting and domain bills arrive 15 days before the renewal date.
- A few extra days are allowed after the due date. If a bill is still unpaid after that, the service or admin panel is paused, and it starts again as soon as the bill is paid.
- Prices may change, but never within a paid period: a new price is announced in advance and applies from the next renewal.
- You can stop a service at any time. Tell us and no further bills are made; the service runs until the end of the paid period.
- Advance and instalment terms for custom projects are stated in your quote.
- We provide a receipt or invoice for any payment on request.
Terms
The other rules for our services are in our Terms of Service.
Contact
If something goes wrong with a payment, please tell us before raising a complaint with bKash, Nagad or anyone else; we will sort it out quickly. Email coreautomationbd@gmail.com, phone and WhatsApp +880 1641-994404. Address: 64, Nabinagar Nursery Goli, Road No. 12, Kamrangirchar, Dhaka-1211, Bangladesh.